Shipping policy
Shipping Policy
Order Processing Time: Orders are typically processed within 24-48 hours after being placed.
Delivery Time: Please allow 5-7 business days for delivery after order processing.
Expected Delivery Time: Customers can expect to receive their orders within 5-7 business days from the date of order processing.
Free Shipping: Enjoy free shipping on all orders, ensuring a convenient and cost-effective shopping experience.
Returns & Refunds
7Day Return Policy: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, personalized items, and gift cards. Please contact us if you have questions or concerns about specific items.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellations once an order has been processed.
Contact Us
For further details regarding our shipping and returns policies, please visit our Shipping & Returns page or contact our customer service team at shintoasia@gmail.com